TERMS AND CONDITIONS
FaisalFabrics.pk operates as a multi-brand marketplace platform. By using this website, you agree to comply with all applicable terms, policies, and operational conditions.
1. Introduction
Welcome to FaisalFabrics.pk (“Platform”). By accessing or using this website, you agree to be bound by these Terms & Conditions along with all applicable policies.
If you do not agree, you must not use this platform.
2. Marketplace Model
FaisalFabrics.pk operates as a multi-brand marketplace.
- Products are supplied by independent brands/vendors
- FaisalFabrics.pk acts as a facilitator
We do not manufacture products and are not responsible for:
- Brand claims
- Manufacturing defects beyond policy scope
- Minor variations in design, fabric, or finishing
3. Order Acceptance & Processing
All orders are subject to acceptance and availability.
We reserve the right to:
- Cancel or refuse any order
- Request verification (ID, address, payment)
- Cancel suspected fraudulent transactions
Orders may be cancelled due to:
- Stock unavailability
- Pricing errors
- Payment failure
- Fraud risk
4. Pricing & Payments
- Prices may change without notice
- Payment must be completed as per selected method
Customers may incur:
- Bank charges
- Currency conversion charges
- Payment gateway fees
👉 These charges are non-refundable
5. Shipping & Delivery
- Delivery timelines are estimates only
- Delays may occur due to brands, courier services, customs, or external factors
👉 Delays are not valid grounds for refund or dispute
All shipping rules are governed by the Shipping Policy
6. Pre-Booking & Restock Orders
- Some items are offered on pre-booking or restock basis
- Dispatch timelines begin after stock becomes available
👉 Customers agree to these timelines at the time of order
7. Custom Stitching Services
All stitching orders are governed by:
👉 Important:
- Stitched items are non-returnable, non-refundable, non-exchangeable
- Final product may differ from catalog images
- Measurements provided are final
FaisalFabrics.pk is not responsible for fit issues, styling differences, or fabric limitations
8. Product Representation
- Images are for reference only
- Color and appearance may vary
👉 Such differences are not considered defects
9. Returns, Exchange & Refunds
All returns, exchanges, and refunds are governed by:
👉 Approval is required and refund is not guaranteed
10. Customer Responsibility
Customers agree that:
- Provided information is accurate
- Policies are understood and accepted
Failure to comply may result in:
- Order cancellation
- Rejection of claims
11. Account & Security
Customers are responsible for maintaining account confidentiality. We are not liable for unauthorized access.
12. Third-Party Services
Shipping, stitching, and payment involve third parties. We are not responsible for third-party delays or failures.
13. Limitation of Liability
FaisalFabrics.pk shall not be liable for:
- Indirect losses
- Delays
- Customer expectations
- Brand-related issues
14. Dispute & Chargeback Policy
By placing an order, the customer agrees to contact FaisalFabrics.pk before initiating any dispute.
We may provide:
- Order records
- Tracking proof
- Policy acceptance
- Communication logs
👉 Disputes raised against policy will be fully defended
15. Customs & Duties
Customers are responsible for:
- Customs duties
- Import taxes
👉 These are non-refundable
16. Policy Integration
The following policies form part of these Terms:
- Shipping & Delivery Policy
- Exchange & Return Policy
- Cancellation & Refund Policy
- Stitching Policy
- Stitching Standard Practices
👉 These policies are legally binding together
17. Policy Priority
In case of conflict, the specific policy shall prevail.
18. Policy Updates
We reserve the right to update policies at any time.
19. Acceptance
By placing an order, the customer confirms acceptance of all policies.
Need more help?
Call / Whatsapp: (+92) 333 314-22-22
Sat–Thu 12:00 to 5:30 PST
Email: sales@faisalfabrics.pk
Contact Us
