SHIPPING POLICY
FaisalFabrics.pk operates as a multi-brand marketplace where products are sourced and fulfilled by independent brands. Shipping timelines may vary depending on product type, brand, and order specifications.
1. Order Processing
- All orders are processed after confirmation and/or payment verification
- Orders may require additional time for:
- Quality checks (QC)
- Stock confirmation
- Brand coordination
FaisalFabrics.pk reserves the right to delay or cancel any order due to:
- Stock unavailability
- Quality control issues
- Incorrect product information
- Operational or technical limitations
2. Dispatch & Shipping Timelines
Estimated dispatch timelines are displayed on each product page and are considered part of the order terms.
Local Orders (Pakistan)
- Delivery is typically completed within 3–5 working days after dispatch (for unstitched / ready-to-ship items)
International Orders
- Delivery typically takes 7–12 working days after dispatch (for unstitched / non-custom items)
Stitched / Made-to-Order Items
Delivery for stitched/custom orders consists of two stages:
- Dispatch Timeline (as shown on product page)
- Stitching Timeline (typically 4–6 working weeks)
Stitching timeline will only begin:
- After the product reaches the stitching unit
- After complete and correct measurements are provided by the customer
Important Notes
- Dispatch timelines may vary due to brand-side processing and availability
- International orders may experience additional fluctuation of up to ±3 weeks due to:
- Customs clearance
- Country-specific regulations
- Brand-side dispatch timelines
All timelines are estimates only and not guaranteed.
3. Delays & Force Majeure
FaisalFabrics.pk is not responsible for delays caused by factors beyond its control, including but not limited to:
- Brand-side delays
- Courier or logistics issues
- Customs clearance
- Public holidays
- Government actions or restrictions
- Natural disasters, pandemics, or force majeure events
- Political unrest, strikes, or war-related situations
Such delays do not qualify for cancellation, refund, or dispute.
4. Courier & Tracking
- Orders are shipped through third-party courier partners
- Tracking details are shared once the order is dispatched
Courier tracking status will be treated as: ➡️ Final and valid proof of shipment and delivery
5. Delivery Confirmation & Proof
FaisalFabrics.pk relies on electronic delivery confirmation provided by courier partners, including:
- Tracking status
- Delivery timestamps
- Courier remarks
Orders marked as “Delivered” by the courier will be treated as successfully delivered.
- Physical or signed delivery receipts may not be available in all cases
If a customer claims non-receipt:
- The issue must be reported within 24 hours of delivery status
Claims reported after this period will not be considered.
Operational limitations such as:
- Contactless delivery
- Restricted access locations
- Courier delivery protocols
will not be considered valid grounds to dispute delivery.
6. Shipping Charges
- Shipping charges are calculated at checkout
- Charges vary based on weight, destination, and product type
All shipping charges are non-refundable.
7. International Shipping (Customs & Duties)
All international orders are shipped on a DDU (Duties Unpaid) basis.
Customers are responsible for:
- Customs duties
- Import taxes
- Any additional charges imposed by authorities
FaisalFabrics.pk is not responsible for:
- Customs delays
- Additional charges applied at destination
8. Additional Charges & Surcharges
For international shipments, additional charges may apply after order placement due to factors beyond our control, including but not limited to:
- Customs duties, taxes, or import charges
- Fuel surcharges or carrier adjustments
- Remote area or special handling charges
- Emergency surcharges due to geopolitical events (including war, sanctions, or route changes)
- Currency fluctuations or regulatory changes
All such charges are the sole responsibility of the customer.
If any additional amount is required to complete delivery, the customer is obligated to pay the requested amount.
Failure to pay such charges may result in:
- Shipment being held, returned, or abandoned
- No refund or compensation
- Deduction of applicable charges from any eligible amount
FaisalFabrics.pk will not be responsible for any dispute, delay, or non-delivery arising due to non-payment of such charges.
Additional charges (if applicable) must be paid by the customer as per Section “Additional Charges & Surcharges”.
9. Partial Shipments
- Orders containing multiple items may be shipped separately
- Delivery timelines may differ for each item
No additional claims will be accepted due to split shipments.
10. Failed Delivery / Refused Orders
If delivery fails due to:
- Incorrect address
- Customer unavailability
- Refusal to accept order
FaisalFabrics.pk reserves the right to:
- Cancel the order
- Deduct applicable shipping and handling charges
- Restrict future Cash on Delivery (COD) access
11. Customer Responsibility
Customers are responsible for providing accurate:
- Shipping address
- Contact details
FaisalFabrics.pk will not be responsible for delivery issues caused by incorrect information.
Any additional costs incurred will be borne by the customer.
12. Dispute & Complaint Window
All complaints or disputes must be reported within: ➡️ 24 hours of delivery (based on courier tracking status)
- Any claim raised after this period will not be accepted under any circumstances.
- Delivery delays do not qualify for refund, cancellation, or dispute.
- Personal timelines, events, or expectations (including Eid, weddings, or gifting purposes) are not valid grounds for dispute.
13. Policy Updates
FaisalFabrics.pk reserves the right to update or modify this Shipping Policy at any time. Changes will be effective upon publication on the website.
14. Acceptance
By placing an order, the customer confirms acceptance of this Shipping Policy.
Need more help?
Call / Whatsapp: (+92) 333 314-22-22
Sat–Thu 12:00 to 5:30 PST
Email: sales@faisalfabrics.pk
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