Order Cancellation Policy
HOW TO REQUEST FOR AN ORDER CANCELLATION?

To request for an order cancellation you can call / Whatsapp us on +92 333 314 22 22 from Sat- Thu 12:00 to 5:30 (Pakistan Standard Time).

Unpaid COD Orders:

In Case of COD order(s) customer(s) can request for cancellation before order confirmation.

Paid Order:
Can be cancelled with in 24 hrs of the order confirmation.
*5% of the order value will be charged as associated bank and transcation cost(s) in case of paid order cancellation request after 24 hrs.

Paid order Pre Booking/New Launches:
Custmer can be forward cancellation request with in 30 mintus of the order confirmation.
*5% of the order value will be charged as associated bank and transcation cost(s) in case of Paid order Pre Booking/New Launches order cancellation request after 30 minuts

Paid Ready to ship:
Custmer can be forward cancellation request with in 24 hrs of the order confirmation.
*5% of the order value will be charged as associated bank and transcation cost(s) in case of Paid order Pre Booking/New Launches order cancellation request after 24 hrs.

Paid Custom Stitch / Made to order:
If cancellation is requested for paid made-to-order after 24 Hrs of order confirmation, Faisal Fabrics holds the right to charge 25% of the order value as cost of labor, production and resources payable to partner brands. If you wish to file for cancellation of your order, once the order has completed the production phase or is in the final phases of production and/or is received in our warehouse, Faisal Fabrics will deduct 50% of your paid amount as cost of production, labor, and resources.

NON ELIGIBILITY CRITERIA FOR ORDER CANCELLATION

Faisal Fabrics holds the right to charge cancellation fees if cancellations are reported after 24 hours.

  • In case you want to cancel your Customized/made-to-order outfit out of serious and genuine circumstances after this time period since your purchase then Faisal Fabrics holds the right to deduct 25% of total purchase as a fee for cost of production, labor, and machinery paid to designer and partner brands.
  • In case bank deposit is chosen as an option for payment, then the customer needs to clear the pending balance amount within 1 business days or else their order will be automatically cancelled.
  • Once the order is “Received at Faisal Fabrics Warehouse” and 50% of the amount is paid by the customer against their order, Faisal Fabrics will call the customer and notify them to clear their balance payment within 24 hours of time. If a customer fails to pay the balance amount within the above given time frame, Faisal Fabrics has the right to hold his inventory for a particular time. After that Faisal Fabrics holds the right to cancel the order.


Faisal Fabrics has the authority to cancel orders for reasons such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution.

Need more help?

Call / Whatsapp: (+92) 333 314-22-22
Sat- Thu 12:00 to 5:30 PST

Email: sales@faisalfabrics.pk

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