Welcome to Faisal Fabrics Marketplace. Before you proceed, please read and understand the following disclaimer.

Third-Party Content: Faisal Fabrics Marketplace acts as a platform for users to buy and for brands to sell fabrics and related products. We do not verify the accuracy, legality, or quality of the listings or content posted by brand(s). Any transactions or interactions are solely between the buyer and brand.

No Endorsement: The inclusion of any fabrics, products, or sellers on Faisal Fabrics Marketplace does not constitute an endorsement. We do not guarantee the reliability, safety, or performance of any listings or users.
It is the responsibility of the customer to analyze reviews of our customers on Google and other platforms before making any decision of purchase,.

Use at Your Own Risk: Users engage with Faisal Fabrics Marketplace at their own risk. We disclaim all liability for any losses, damages, or disputes arising from transactions, communications, or interactions on our platform.

User Responsibility: Users are responsible for conducting their own due diligence before engaging in any transactions. This includes verifying the identity of sellers, the quality of fabrics, and the terms of sale.

Dispute Resolution: Faisal Fabrics Marketplace is not responsible for resolving disputes between users or between users and brands. Users cannot file a dispute against Faisal Fabrics. We encourage users to communicate directly and attempt to resolve any issues amicably with the respective brand. In case of disputes, users may seek legal recourse directly against the brand but agree to indemnify and hold Faisal Fabrics Marketplace harmless.

Changes to Policy: Faisal Fabrics Marketplace reserves the right to modify or update this disclaimer at any time without prior notice. It is the user's responsibility to review this disclaimer periodically for any changes.

By accessing or using Faisal Fabrics Marketplace, you agree to abide by this disclaimer. If you do not agree with any part of this disclaimer, you should not use our platform.

If you have any questions or concerns regarding this disclaimer, please contact us at info@faisalfabrics.pk or cal us on +923333142222 from 10 AM to 5 PM (GMT +5).

Convenient, Easy and Hassle Free.
We have a priority aim to enhance the experience of our valuable customers. We want you to be completely happy with your purchase and strive to deliver the best products possible. 

Returns Policy:

• Product/item can be returned or exchanged if it is incorrect/ incomplete or defective/ damaged within 3 days after delivery.
  
• Any product cannot be exchanged or returned for reasons such as "No longer needed," "Changed my mind," "No technical reason, just want to cancel the order," "You do not like the product after opening the package," or any other reasons not listed in the 'Eligibility' section.
• It is necessary to have a complete unboxing video of your received product; otherwise, the request will not be accepted.
• Faisal Fabrics will not entertain any claims or exchange requests if the customer has already got the product stitched.
• Due to the differences in color monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason.
• Faisal Fabrics will not accept exchange for any item that has been washed, dried, damaged or stained in any way. This includes items that have been damaged or shrunk in a dryer.
  
• Faisal Fabrics is not responsible for bleeding, damage of print or fading of colors due to washing.
  
• Shipping costs (both ways), including for returns, will be paid by the customer.
• Items offered in our Sale and Discount sections will NOT be entertained for exchange or return.
• Faisal Fabrics will not process any returns if the return tracking ID is not provided within 48 hours after the return request is accepted.
• Product add-ons (matching trousers/dupatta) are not eligible for exchange
• There is no monetary refund offered on all purchased items. Customers can either get the product exchanged within 03 days or store credit can be issued to the customer for future purchases.
•  Faisal Fabrics reserves the right to reject a return request found misusing of our generous returns policy or a product received with missing tags and other components.
• Faisal Fabrics reserves the right to update the Exchange and return policy without any prior notice.

ORDER CANCELATION:
You may not cancel any Paid or order for custom stich product(s). Once a product is shipped or proceed for stitching department, the 'Exchange and Return Policy' will apply for the order cancellations.
Faisal Fabrics has the authority to cancel orders for reasons such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution. .

Note.
- Pre booking order is not eligible for cancellation.
- International order's are not eligible for cancellation / Return & Exchange.
- We are only responsible for returns once it reaches our warehouse.
- Please note returns are catered only if returned products are sent through courier services.

Conditions for Return or Exchange:

• The Product must be like in same condition as delivered, Unworn, unwashed and without any flaws.
• The product must include the original tags, with original packaging.
• Your item needs to have the receipt, order number or proof of purchase.
• In case of receiving a damaged product, It is necessary to have complete unboxing video of your product received.
• Any items that are on discounted prices are non-exchangeable and non-returnable.
• Pre booking orders are not eligible for refunds or exchange.
• Formal / Chiffon Collection are not eligible for refunds or exchange.
• Return or Exchange due to change of mind is NOT applicable on the following items:
• Stitched or Tailor-made Fabric

Please note that the return cannot be processed if your complaint contains insufficient details.

Note: All products on our website are 100% original and delivered by Brand, any customer who claims that product is not original must have proof form brand. otherwise return will not accepted.

Procedure for Returns or Exchange.
You can return your product easily through using these mediums mentioned below:

Via Help Line
You can call our customer services department on this number (+92) 3333142222. you can take help from our customer support agent for details.

Shipment Method for Return or Exchange
Once you have created your return request as described above, our customer care team will guide you to ship the product/item back to origin.
- Shipping costs (both ways), including for returns, will be paid by the customer.

Refunds or Exchange Policy.
Once we receive your item at origin, we will notify you on the status of your refund or exchange after inspecting the item. Although it depends on the criteria of product and your choice, the product is refundable or exchangeable.
Refunds
Once your return is approved, we will initiate a refund to your preferred payment method within 72 working hours.
In case a return application is approved, it will only be for the price of the article(s), and will not cover the shipping and/or stitching cost.

Exchange
Transit time for the Exchange shipment is same as our standard delivery time (3 to 5 Business days) from the time exchange is shipped. You will be entitled to get an exchange only be for the price of the article(s), and will not cover the shipping and/or stitching cost.

Thank you for being with us!