👉 Important: Cancellation does not guarantee a refund.
All refunds are subject to approval under the Refund Policy.

1. Refund Eligibility
Refunds are not applicable by default and are only considered in limited cases where FaisalFabrics.pk reviews and approves the request.

a) Damaged / Incorrect / Missing Item

• Must be reported within 24 hours of delivery
• Any complaint reported after 24 hours of delivery will not be reviewed or approved under any circumstances.
• Courier tracking status will be treated as final
• Unboxing video is mandatory

❌ Requests without required proof will not be approved
✔ If the issue is verified and approved:

• If replacement is available → No refund
• If replacement is not available → refund or store credit (at discretion)

b) Non-Delivery (Lost Shipment)

• Applicable only if courier confirms shipment as lost
• If online tracking shows “Delivered”, any claim must be reported within 24 hours. Claims reported after this period will not be accepted.

❌ Any complaint reported after 24 hours of delivery will not be reviewed or approved under any circumstances.

For international shipments:
Refunds (if applicable) will be processed based on the declared shipment value submitted to courier or customs authorities, which may differ from the total order value.

c) Platform Error

• Duplicate payment
• Order cancelled by FaisalFabrics.pk due to stock/system issue

2. Refund Method

Payment Method	Refund Method
Card Payment	Reversed to original card (in PKR)
Pakistani Bank Transfer	Pakistani bank account
International Bank Payments	Pakistani bank account (if available) or store credit
Other Cases	Store credit

 

3. Currency Clause

• All refunds are processed in PKR (Pakistani Rupees)
• FaisalFabrics.pk is not responsible for:
• Exchange rate differences
• Currency fluctuations
• Bank conversion charges

FaisalFabrics.pk is not responsible for any gain or loss caused by currency conversion differences between payment and refund date.

4. Deductions & Non-Refundable Charges
The following are non-refundable:

• Payment processing charges (5%)
• Shipping charges (forward & return)
• Stitching/customization charges
• COD handling charges
• Any third-party service charges

- For all online card payments, payment processing charges (including bank fees, gateway fees, and transaction costs) are non-refundable.
- In case of cancellation or refund, these charges will be deducted from the total refundable amount.

5. International Orders
All international orders are:

• Not eligible for refund
• Not eligible for return or exchange

- FaisalFabrics.pk does not offer refunds for international orders under normal circumstances.
- Any exception will be at the sole discretion of FaisalFabrics.pk and may be limited to store credit only.

6. Complaint Window
All complaints must be reported within:
👉 24 hours of delivery (as per courier tracking)
❌ Complaints after this period will not be accepted under any circumstances

7. Chargeback & Dispute Policy
By placing an order, the customer agrees to contact FaisalFabrics.pk before initiating any dispute.

In case of a chargeback, FaisalFabrics.pk may provide:

• Order confirmation & payment records
• Delivery proof (courier tracking )
• Communication history
• Policy acceptance records

- Any misuse or fraudulent dispute activity may result in account restriction and refusal of future service.
- All disputes will be reviewed in accordance with this policy and applicable payment network rules.

8. Policy Updates
FaisalFabrics.pk reserves the right to update or modify this policy at any time.
Changes will be effective upon publication.

9. Acceptance
By placing an order, the customer confirms acceptance of this policy.

Paid Custom Stitch / Made to order:
Order(s) placed with custom stitch option are not eligible for cancellation or refund. Minimum 50% deduction will be done in case of cancelation request received within 24 hours, after 24 hrs order can't be cancelled